Tag Archives: craftsmanship

Who is a craftsman?

By Ken Matesz

“Without craftsmanship, inspiration is a mere weed shaken in the wind.”    Johannes Brahms

There is much more to craftsmanship than just the skill with which one performs his craft.  Any profession demands the whole package of craftsmanship.

I will never forget when I attended a masonry heater workshop organized by a veteran, highly experienced mason.  About eight of us converged on a little house in Kentucky to construct a small, custom, one-of-a-kind masonry heater for an older woman.  Eight men cutting bricks, mixing mud, setting bricks, screwing holes, talking, laughing, making jokes, asking questions,and generally making a mess of this woman’s house is already quite enough violation of this woman’s tiny abode.  Though it was all for her benefit, it is nevertheless us strange men who were tracking dirt into her house for about a week.

People need to show great respect when intruding on and dirtying another person’s home.  

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Do More Than Your Customer Expects

by Ken Matesz

“Your customer doesn’t care how much you know until they know how much you care.”    Damon Richards

There is nothing better than a happy client.

Happy clients are the hallmark of good business.  A happy client will come back to you when he needs more of your expertise.  A happy client will refer others to you; he brings you more business.  He always speaks well of you and your products. A happy client thinks he got a bargain on his deal with you.  A happy client pays you promptly.

When you are building anything for others, you want happy clients.  

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